Question 1

What is included in a Cap, Gown, and Tassel Set?

Accepted Answer

A Cap, Gown, and Tassel Set includes the graduation cap, gown, and tassel sold together as one bundled set. This option is designed for customers who need the core graduation regalia in one purchase. Color and option selections are made on the product page so the gown/cap and tassel match the program requirements. Add-ons like stoles, cords, or hoods are typically separate items unless the product title states otherwise.

Question 2

What is the difference between a package and “gown only”?

Accepted Answer

A package is a multi-item bundle (for example, a set that includes a cap, gown, and tassel), while “gown only” is the gown by itself. Gown-only listings are the right choice for replacements or when caps, tassels, or other accessories are already owned or provided separately. Always confirm the “what’s included” section on the product page to ensure the correct components are in the order.

Question 3

Do stoles, sashes, and honor cords come with cap and gown sets?

Accepted Answer

Stoles, sashes, and honor cords are usually separate items unless the product title or included-items section explicitly lists them. This separation helps schools and graduates customize recognition pieces based on program rules. To avoid duplicates, confirm what is included on the specific product page and add only the accessories needed for the ceremony.

Question 4

How do we choose between shiny finish and matte finish gowns?

Accepted Answer

Choose shiny or matte based on the look required by the school or program. Shiny finish has a more reflective appearance, while matte finish has a non-shiny look. The finish is typically stated in the product name and description so you can match the correct style for your ceremony and keep group orders consistent across all graduates.

Question 5

How do I choose the correct graduation cap size?

Accepted Answer

Choose the graduation cap based on the graduate’s height range. GraduationOutlet offers one cap option intended for graduates approximately 3'0"–4'6" tall and another cap option intended for students 4'9" or taller. Select the cap product that matches the graduate’s height to reduce fit issues. If the graduate falls between ranges, use the closest height range and follow the product page guidance for that cap option.

Question 6

What should I confirm before ordering a replacement or an additional regalia piece?

Accepted Answer

Confirm the graduation level, finish (matte vs shiny if applicable), and the exact color needed before ordering a replacement or an additional item. Next, verify whether you need a full set or an individual piece (for example, gown-only vs cap-and-gown set). For group programs, matching the original product type and finish helps keep regalia consistent across the ceremony.

Question 7

How do I choose the correct graduation level of regalia?

Accepted Answer

Select regalia based on the ceremony’s required school level and the graduate’s program. GraduationOutlet organizes regalia by level so customers can shop the correct section and avoid mismatches. For school programs, use the same level and core product type across the group to keep the ceremony look consistent.

Question 8

What is the best starting point for high school graduation regalia?

Accepted Answer

Start with the cap-and-gown set that matches the school’s required color and finish. GraduationOutlet’s high school regalia shopping flow is designed to build a complete ceremony-ready look: add the tassel selection next, then layer in recognition pieces such as stoles/sashes and honor cords when the graduate participates in sports, clubs, leadership, or honors programs. This approach keeps the core regalia consistent while allowing program-specific add-ons.

Question 9

How do college and university regalia differ by degree level?

Accepted Answer

College and university regalia is commonly organized by degree level, which helps ensure the correct product type and accessories are selected for the ceremony. GraduationOutlet separates options by level so schools and graduates can match the expected look for the program and avoid ordering the wrong style for the event.

Question 10

Can we use the same cap and gown color across multiple graduation levels?

Accepted Answer

Yes—many programs use the same cap and gown color across high school through preschool, with the primary difference being size. GraduationOutlet supports selecting the required color and then choosing the correct size range for each graduate. For college regalia, selection is organized by degree level (bachelor’s, master’s, doctoral), so confirm the degree level requirements first and then choose the correct color options for the program.

Question 11

What information should schools collect before placing an order by graduation level?

Accepted Answer

Collect the graduation level, required cap-and-gown color, and the product type needed (set vs individual pieces). Then gather each graduate’s sizing details and any accessory needs such as tassels, stoles, or cords. Using one organized list by level makes bulk ordering faster and reduces selection errors.

Question 12

Are the gowns the same style for preschool through high school?

Accepted Answer

Yes—GraduationOutlet uses the same gown style for preschool through high school, with the primary difference being the size selected for each graduate. Choose the required gown color, then select the correct size range based on the graduate’s height. This structure makes bulk ordering easier for schools because the core look stays consistent while sizes vary across students.

Question 13

How do I choose the correct college regalia level (bachelor’s, master’s, doctoral)?

Accepted Answer

Choose college regalia based on the degree level required for the ceremony: bachelor’s, master’s, or doctoral. GraduationOutlet organizes college regalia by level to help schools and graduates select the correct product type and accessories for the event. If the school provides a regalia checklist, use it to confirm which components are required before ordering.

Question 14

How do we measure a graduate to choose the correct gown size?

Accepted Answer

Measure two things for gown sizing: height and chest. Measure height from head to toe with shoes on. Measure chest all the way around the largest part. Use these measurements to match the graduate to the closest size range on the GraduationOutlet size chart. For bulk orders, collecting height and chest in one list is the fastest way to assign sizes accurately.

Question 15

Where should a graduation gown fall in length?

Accepted Answer

When the graduate is measured correctly, GraduationOutlet gowns are tailored to land between the knee and the calf. This intended length creates a consistent ceremony look across a class and helps prevent gowns from appearing too long. Use height (with shoes on) and chest measurements to select the correct size range so the gown length sits as designed.

Question 16

Which gown size number matches each height range?

Accepted Answer

GraduationOutlet gown sizes map directly to height ranges on the size chart. Examples include: 3'0" or smaller (#21), 3'1"–3'3" (#24), 3'4"–3'6" (#27), 3'7"–3'9" (#30), 3'11"–4'0" (#33), 4'1"–4'3" (#36), 4'4"–4'6" (#39), and then 4'9"–6'8" (#41–#62). Match the graduate to the closest height range shown.

Question 17

When should we choose Full-Fit (Plus Size) gowns instead of Regular gowns?

Accepted Answer

Choose Full-Fit (Plus Size) gowns when the graduate’s chest measurement is above the Regular gown range. On the GraduationOutlet size chart, Regular gown sizing is listed up to a 42" chest, and Full-Fit options begin at 43" chest. Select the graduate’s height range first, then choose the Full-Fit size that matches the chest range shown on the chart for that height band.

Question 18

What should we do if a graduate is between two gown sizes?

Accepted Answer

If a graduate falls between two gown sizes, size up to the next height range. Start with the closest height range on the size chart, then confirm the chest measurement aligns with the selected size. For school programs, apply the same “size up when between sizes” rule across the entire graduate list to keep gown length and fit consistent on stage.

Question 19

What is the stole length for plain stoles vs trim stoles?

Accepted Answer

Stole length is determined by stole style, not gown size. GraduationOutlet plain stoles measure 34 inches down each side, while trim stoles measure 36 inches down each side. For schools and programs, standardizing one stole style helps keep the ceremony look consistent across the graduating group.

Question 20

What are the tassel size specifications?

Accepted Answer

GraduationOutlet tassels are a floss-type graduation tassel measuring approximately 8–9 inches long with a 6-inch loop. This standard sizing supports consistent appearance across individuals and bulk orders. When selecting tassels, focus on the correct color or recognition requirement while keeping tassel sizing uniform across the graduating group.

Question 21

Can we place a bulk order directly on the product page?

Accepted Answer

Yes. GraduationOutlet bulk products are designed to be ordered directly on the product page using the quantity breaks shown. Select the required options (such as color and sizes), enter the quantities, and scaled pricing applies based on the total quantity tier. This is the fastest way for schools to place a bulk order without needing a separate quote for standard products.

Question 22

How does scaled pricing work for bulk orders?

Accepted Answer

Scaled pricing is based on quantity tiers shown on the product page. As total quantity increases, the per-unit price decreases according to the tier table displayed on the product page. For schools ordering for a full class, this structure makes it easy to estimate costs using the visible tier breaks before checkout.

Question 23

Can we order mixed sizes in the same bulk order?

Accepted Answer

Yes. Bulk ordering supports mixed sizes within the same order so schools can place one consolidated purchase. The best method is to assign each graduate a size using height and chest measurements and keep the order organized by roster line. This approach supports consistent ceremony appearance while accommodating varied student sizes.

Question 24

How do I order two gown colors in one bulk order and still get bulk pricing?

Accepted Answer

Order two gown colors by adding each color selection to the cart separately. First, choose Color A on the product page, select sizes and quantities, and add it to the cart. Then return to the product page, choose Color B, select sizes and quantities, and add it to the cart. Bulk pricing will calculate in the cart based on the combined quantities, making it easy to place a two-color gown order under one bulk purchase.

Question 25

How do I start a return or exchange with GraduationOutlet?

Accepted Answer

Start a return or exchange within 5 days of receiving your order. Returns must be approved and require a valid RMA number. Items must be unopened and in original packaging. Custom-ordered regalia, clearance/overstock items, and used/open/worn or tried-on items are not returnable.

Question 26

What items are eligible for return, and what items are final sale?

Accepted Answer

Eligible returns must be unopened, unused, and in original packaging. Non-returnable items include custom-ordered regalia, clearance and overstock items, and any used/opened/worn or tried-on merchandise. These rules help keep regalia in ceremony-ready condition and protect product quality for all customers.

Question 27

How do I get a return shipping label, and who pays for return shipping?

Accepted Answer

You will generate your own return shipping label and ship the product to our return address. Customers are responsible for the return label cost unless the return is due to an error we made. Once an RMA is issued, the return must arrive at our warehouse within 7 business days.

Question 28

What is the deadline for damages, defects, or missing item claims?

Accepted Answer

All claims for shortages or damages must be received within 7 days of delivery. If an item arrives damaged or defective, email us photos of the item so we can assess and resolve the issue with a return or exchange when appropriate. Because many shipments go to schools with multiple staff/students handling deliveries, claims cannot be honored after 7 days under any circumstances.

Question 29

When are refunds issued, and are shipping fees refundable?

Accepted Answer

Once your return is received and approved, refunds are issued within 3–10 business days to the original payment method. Original shipping fees are non-refundable. Returns must meet eligibility requirements (unopened, original packaging, approved RMA) for a refund to be processed.

Question 30

When does the 20% restocking fee apply to returns?

Accepted Answer

All merchandise returns not due to manufacturer defect are subject to a restocking fee of 20% (when applicable). Additional fees may apply if return policy requirements are not followed. Review eligibility rules and timelines before shipping your return to avoid delays or deductions.

Question 31

How do order cancellations work before and after shipping?

Accepted Answer

Order cancellations must be completed prior to the order being shipped. Contact us by phone or email immediately if changes are needed. Once an order has shipped (usually within 1–2 business days after the order is placed), it can no longer be canceled. You must receive the items first and then request a return if the items are eligible.

Question 32

What are GraduationOutlet’s standard and expedited shipping timelines?

Accepted Answer

Standard Shipping: Processing/handling time is 1–3 business days, and shipping time is 3–24 days from ship date depending on the method selected. Expedited Shipping: Processing/handling time is 0–1 business days, and shipping time is 1–3 days from ship date depending on the expedited service selected. Weekends and holidays are not business days; transit begins the next business day after shipment.

Question 33

How does GraduationOutlet price matching work?

Accepted Answer

Graduation Outlet will match accredited competitor pricing when the sizes, colors, and quantities you need are in stock with that competitor. We do not match prices from auction sites (such as eBay), Amazon, overseas/shipped-from-overseas companies, or used/rental items. Requests must be made at the time of placing an order and will not be honored once an order has been placed. Requests are reviewed case-by-case.

Question 34

Can we order mixed colors in one order and keep everything together?

Accepted Answer

Yes—one order can include mixed accessory colors while keeping the core regalia consistent. Cap and gown sets are selected as a single cap-and-gown color, and accessories such as tassels, stoles/sashes, and cords can be chosen in different colors based on program needs. For bulk ordering, the best practice is to keep the cap & gown color consistent per group and then assign accessory colors by graduate or by program list.

Frequently Asked Questions

Graduation Product Types (6)