Question 1

How do I start a return or exchange with GraduationOutlet?

Accepted Answer

Start a return or exchange within 5 days of receiving your order. Returns must be approved and require a valid RMA number. Items must be unopened and in original packaging. Custom-ordered regalia, clearance/overstock items, and used/open/worn or tried-on items are not returnable.

Question 2

What items are eligible for return, and what items are final sale?

Accepted Answer

Eligible returns must be unopened, unused, and in original packaging. Non-returnable items include custom-ordered regalia, clearance and overstock items, and any used/opened/worn or tried-on merchandise. These rules help keep regalia in ceremony-ready condition and protect product quality for all customers.

Question 3

How do I get a return shipping label, and who pays for return shipping?

Accepted Answer

You will generate your own return shipping label and ship the product to our return address. Customers are responsible for the return label cost unless the return is due to an error we made. Once an RMA is issued, the return must arrive at our warehouse within 7 business days.

Question 4

What is the deadline for damages, defects, or missing item claims?

Accepted Answer

All claims for shortages or damages must be received within 7 days of delivery. If an item arrives damaged or defective, email us photos of the item so we can assess and resolve the issue with a return or exchange when appropriate. Because many shipments go to schools with multiple staff/students handling deliveries, claims cannot be honored after 7 days under any circumstances.

Question 5

When are refunds issued, and are shipping fees refundable?

Accepted Answer

Once your return is received and approved, refunds are issued within 3–10 business days to the original payment method. Original shipping fees are non-refundable. Returns must meet eligibility requirements (unopened, original packaging, approved RMA) for a refund to be processed.

Question 6

When does the 20% restocking fee apply to returns?

Accepted Answer

All merchandise returns not due to manufacturer defect are subject to a restocking fee of 20% (when applicable). Additional fees may apply if return policy requirements are not followed. Review eligibility rules and timelines before shipping your return to avoid delays or deductions.

Question 7

How do order cancellations work before and after shipping?

Accepted Answer

Order cancellations must be completed prior to the order being shipped. Contact us by phone or email immediately if changes are needed. Once an order has shipped (usually within 1–2 business days after the order is placed), it can no longer be canceled. You must receive the items first and then request a return if the items are eligible.

Question 8

What are GraduationOutlet’s standard and expedited shipping timelines?

Accepted Answer

Standard Shipping: Processing/handling time is 1–3 business days, and shipping time is 3–24 days from ship date depending on the method selected. Expedited Shipping: Processing/handling time is 0–1 business days, and shipping time is 1–3 days from ship date depending on the expedited service selected. Weekends and holidays are not business days; transit begins the next business day after shipment.

Question 9

How does GraduationOutlet price matching work?

Accepted Answer

Graduation Outlet will match accredited competitor pricing when the sizes, colors, and quantities you need are in stock with that competitor. We do not match prices from auction sites (such as eBay), Amazon, overseas/shipped-from-overseas companies, or used/rental items. Requests must be made at the time of placing an order and will not be honored once an order has been placed. Requests are reviewed case-by-case.

Ordering, Shipping & Returns